Good service for technical installation companies starts with sound agreements

As a service company, you want to assure your customers of excellent service. Everything starts, of course, with the agreements that you make with your customers.
A solid system can help you establish the agreements and check, at any time, if you followed through on the agreements with regard to the services offered or being offered.

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Rimses6 service contracts

With the function for service contracts, you determine the agreements that you made with your customers.

  • What is the response time in days, minutes and hours, based on the priority of the work to be done or the reported problem?
  • Which service is included in the contract?
  • Within which days and hours is service being delivered?
  • Which installations or machines are part of the contract?
  • On which delivery addresses can these installations be found?

Invoicing service contracts

For the invoicing of contracts you determine:

  • what will be invoiced on the service contract:
    • the contract itself
    • performances not included in the contract
    • materials not included in the contract
  • in detail how you will deal with the following issues for planned maintenance and malfunctions:
    • spare parts
    • travel allowance
    • kilometers travelled to the customer (actual or fixed 
  • indexing arrangements:
    • no indexing
    • fixed percentage: annual adaptation of unit price based on fixed percentage starting as of previous indexation date

formula: annual calculation based on index and defined formula as of previous indexing date applied to last indexing value

The advantages of service contracts with Rimses6

  • Contracts can always be accessed by all people involved
  • The digital management of your contracts saves paperwork
  • The contract management is integrated in the organization of maintenance and customer management
  • There is integration with maintenance contracts for service for which you appeal to contractors.
  • You can follow the service level of the performed maintenance via Service Level Agreements
  • You can invoice quickly and correctly.

This function is available in the product Rimses6 Service.